Return Policy

Last updated: June 2026

Return Window

Eligible products can be requested for return or exchange within 7 days of delivery, provided they remain unused and in original condition.

Condition

Shoes must be returned with tags, original box, invoice and original packaging. Indoor fit checks are acceptable; outdoor use is not. Socks and hygiene-sensitive accessories must remain sealed unless defective or incorrect.

Exchange

Size exchanges are subject to stock availability. When the requested size is unavailable, StepStyle Support may offer store credit, an alternate product or refund subject to policy.

Inspection

Every returned item is inspected before an exchange, replacement or refund is approved.